Returns Policy 

We will happily exchange or refund (full price items only) within 7 days of receipt.  Please contact us within 3 days to let us know you will be returning it.  Items must be in original condition (non-laundered) including tags and packaging. Damaged or soiled items will not be accepted.  No returns or exchanges will be accepted on sale items. All shoes should be tried on in a carpeted area. The original freight costs will be subtracted from the refund amount (where original freight was "free" this cost will be $7 plus extra $4 for RD). Please use track and trace courier when exchanging items. We will not be responsible for items that do not reach us. 

Your rights under this returns policy are additional to the Consumer Guarantees Act 1993

Exchanges sent within NZ will be charged $7 (RD will be extra).

Please email/telephone us on 04 4769901 with returns/exchange enquiries.

Online terms

All orders are subject to availability of stock.

Florence Boutique reserves the right to cancel any order, at which time we will contact the buyer and refund the monies paid.